![]() Key to the support it provides are advice services via its confidential Age National Advice Line and The Silver Line Helpline which is available 24x7 at any time of the day or night for a friendly chat, and free telephone friendship services that match volunteers with those missing the joy of regular conversation. Its work focuses on ensuring that older people: have enough money enjoy life and feel well receive high quality health and care are comfortable, safe, and secure at home and feel valued and able to participate. ![]() It also researches and campaigns on the issues that matter most to older people. In the UK, the Charity helps more than seven million older people each year by providing advice and support. By adding web chat functionality and enabling Age UK’s virtual assistant to hand over to humans as appropriate, satisfaction levels average 4.2 stars out of 5.Īge UK is a national charity that works with a network of partners, including Age Scotland, Age Cymru, Age NI and local Age UKs across England, to help everyone make the most of later life, whatever their circumstances. Within ten weeks, Age UK’s flagship National Advice Line and other customer service lines had been moved to Flex. Age UK contacted Zing on a Wednesday, by Friday they’d received a proposal, and work began on the Monday. Being cloud based, friendship helpline volunteers can be anywhere, improving the experience for older people who also benefit from greater diversity of companionship. ![]()
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