NOTE: If you have selected a specific shipping method such as 2-Day Air shipping, your order may not necessarily arrive two days later. You will be given the opportunity to coordinate the proper shipping address and method (we won't automatically ship out pre-arrival wines when they arrive). Applejack will notify you by US mail when your "pre-arrivals" or "futures" have arrived and are ready to be shipped or picked up. These products are explicitly indicated as "pre-arrivals" or "futures" on our Web site, along with the expected arrival dates. If your order contains "futures" or "pre-arrival" items, they will not be immediately delivered. Please understand that this policy is due to our commitment to ensuring your order arrives in perfect condition. The result may be a delay in your shipment. This is because we have no control over the temperature conditions at our freight carriers' warehouses throughout the year. IMPORTANT - We attempt to ship products, especially wines, at the beginning of each week in order to get shipments to you before the weekend. We attempt to have our customer service department contact you if this occurs. If any items are temporarily unavailable (but due in within a few days), we may hold your order in our warehouse and wait for the outstanding items to arrive. ![]() Our fulfillment methods vary depending on if we have enough product in stock or how long it takes us to get the product from our distributor. The time between when you place the order and when it is pulled and packed can vary from a couple of hours to a couple of days, depending upon order volume. It takes us some time to pull your order together, and get it to our shipping department where it is packed and labeled. Please keep in mind that there are a few reasons that may prevent your order from making its way on to a FedEx, UPS or RAC truck immediately. We make every attempt to get your order shipped to you as soon as possible. How long will it take to receive my order? This Order History page will also include all telephone and in-store purchases, provided that you inform an Applejack salesperson of your account information and request that your transaction get "profiled" in our system. ![]() You can view all your orders, past and present, by first logging in and then going to your My Account and then going to the Order History page (you may have to log in first). How can I check on my orders? Can I track the package?
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